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TRAVEL DELAY POLICY
When you fly with Viva Airlines, you will [135] ———- to compensation if your flight arrival and/or departure time is three hours later than scheduled. [136]. For cases such as bad weather or bird strikes, the airline is exempt from any form of compensation. To apply, you need to present all proof of your flight [137]———- photos or receipts of your booking, and fill out a claim. Your claim [138]———- within 7 days of the date of the flight and you can get the refund after 20 working days.