Question 131-134 refer to the following email
To: Olivia Wilson eowil27@xmall.co.uk
From: Abigal Brown <customerservice@benzeedesign.co.uk>
Date: Tuesday, 22 Feb
Subject: Re Order #9301
Dear Ms Wilson,
Thank you for contacting us regarding the delivery of your order. We apologize for the delay in the shipment. —[131]— we are receiving high volumes of orders this season, our delivery function has been unable to process delivery as efficiently as it normally does. However, We have signed up with another courier company to help handle the deliveries. —[132]— Please accept our —[133]— apology and a 10% discount on your next order for the inconvenience caused by the delay.
If you require further assistance, please do not hesitate to contact us.
We —[134]— forward to serving you again in the future.
Yours sincerely,
Abigall Brown
Customer service representative.