Question 164-167
Rose MacClare [1:35 P.M.]
Hi guys. Our Paramount Factory’s just received a report on defective electric kettles. We have to recall all TVR350 and TVR355 models sold in the last three months. Please check my email for further details.
Daisy Mason [1:37 P.M.]
I propose we make an official announcement on our website, and inform our major distributors.
Rose MacClare [1:39 P.M.]
You have a point there. An official web announcement would be the best way to reach our customers abroad. Could you draft the announcement, Daisy?
Daisy Mason [1:40 P.M.]
Of course. I’ll put together what we have as quickly as I can.
Rose MacClare [1:42 P.M.]
Thanks, Daisy. And Gwen, please draft a list of possible questions and responses then forward them to your Call Center staff. There’ll certainly be a lot of inquiries coming in.
Gwen Dawson [1:43 P.M.]
Sure. I’ll call a meeting to assign tasks this afternoon. Our team dealt with a similar issue five years ago, so I know what needs to be done.
Rose MacClare [1:44 P.M.]
Okay, Gwen. Thanks everyone, and please keep me in the loop.