Read the following advertisement and e-mail then answer the questions.
WILBURN
office furniture
Special Featured Offer
NO MORE BACK PAIN!
with the award-winning
Wilburn 150 Computer Chair
Amazing savings!
Order now and it ships by air tonight
$149.99
$99.99
We pay the taxes and the shipping!
This is a once-in-a-lifetime opportunity! Warehouse overstocks have forced us to liquidate excess inventory at below-cost prices. Get the best computer chair on the market for less than $100. This totally adjustable chair has been recommended by an independent panel of doctors. It is available in black or gray leather upholstery. Call us now at 800-555-9901 or go to our secure Web site at http://www.wilburnofficefum.com and save another 5 percent by ordering online.
To: orders@wilburnofficefurn.com
From: “Michael L. Whyte” <mlwhyte@mmfrsystems.com>
Subject: Order number 87298
Date: June 20
I am writing to inquire about the gray leather computer chair I ordered online from your company on May 15. You claimed that it would be shipped the same day, but although more than four weeks have passed, I still have not received the chair.
This is the third e-mail I have sent in the past two weeks, and I have yet to receive a response or an explanation about the delay in shipping the chair, for which I have already paid in full.
Your Web site clearly states that you have the chair in stock and that prepaid shipments leave your warehouse immediately after being ordered. I consider this to be deceptive advertising, and if I do not receive confirmation within the next 48 hours that I will get my chair soon, I intend to report your business to the consumer protection agency.
Michael Whyte