Read the following report, coupon and receipt then answer the questions.
Comments: The results of Medallion’s survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service-this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service.
One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms.
